Origination

The fragmented and under-digitized construction market is experiencing a surge in demand for modernization and efficiency. Industry forces, including rising labor costs, material price volatility, and the need for project visibility, have created strong tailwinds for software solutions that could streamline operations, improve retention, and strengthen customer economics.

Buildertrend is a leading provider of cloud-based software for homebuilders, remodelers, and specialty contractors. Since 2006, nearly 1 million users across more than 100 countries have chosen Buildertrend as their preferred platform for real-time collaboration throughout the construction process. It is distinctly positioned to address these global sector dynamics.

Opportunity and investment

Through our investment, Bain Capital identified several key growth opportunities:

• Leadership in a growing market: We furthered Buildertrend’s early leadership in the developing residential construction management software (RMS) market by backing acquisitions of CoConstruct and CBUSA. These investments strengthened market share, built scale, elevated Buildertrend’s financial profile, and extended its platform into high-value adjacencies such as materials and purchasing.
• Customer segmentation and retention: Buildertrend had a large customer base comprised of smaller contractors with high churn. We worked with Buildertrend to realign the commercial strategy around high-value ideal customer profile (ICP) segments, driving greater loyalty and revenue. By introducing annual contracts, implementing size-based pricing, and redesigning sales compensation to reinforce strategic objectives, we helped drive long-term value.
• System of record: Through thoughtful acquisition integration, we helped Buildertrend reshape its go-to-market approach and position itself as the system of record by standardizing scheduling and workflows, handling payments, purchase and change orders, delivering data analytics, and improving customer communication, materials procurement, and contractor services.

Value creation

Working closely with Buildertrend, we have accelerated growth through careful M&A integration, talent transformation, customer base optimization, and operational improvements, enabling:

• Improved retention: Organizing the business around committed customers, Buildertrend was able to increase gross retention by over 20%,¹Bain Capital Tech Opportunities analysis and assessment as of December 31, 2025. resulting in more predictable, long-term relationships.
• Business growth: Strategic capital reallocation toward high-quality customer acquisition and product innovation has driven cross-sell and established Buildertrend as a system of record for contractors. Combined with streamlined sales and marketing spend, the company is positioned to deliver 4x EBITDA growth by 2026.¹Bain Capital Tech Opportunities 2026 projection, as December 31, 2025.
• Revenue growth: While growth has moderated due to the company’s strategic focus on larger, more sophisticated customers, annual recurring revenue (ARR) is projected to more than double in 2026,¹Bain Capital Tech Opportunities 2026 projection, as December 31, 2025. enabling a strong foundation for future re-acceleration.

Through these efforts, Buildertrend continues to strengthen its market leadership, enhance profitability, and position itself for sustained growth and innovation.

“The Bain Capital team has become like family. We’ve built a foundation of trust, transparency, and genuine friendship—and that connection continues to drive our business forward.”

Dan Houghton / CEO / Buildertrend

“Buildertrend is a mission-critical, all-in-one software platform that is transforming construction with smarter communication and processes.”

Philip Meicler / Partner / Tech Opportunities